We're sorry to see you go. If you'd like to close your Backpack account, contact our Support team by starting a chat using the messenger in the bottom-right corner of the page. If you're unable to access chat, you can also email [email protected].
Please have the following information ready:
Your full name
Phone number associated with your Backpack account
Last 4 digits of your Backpack account number
Reason for account closure
For your security, we may ask you to verify your identity before processing your request.
Please note: Account closure is permanent. Once your account is closed, you will no longer be able to access your Backpack account or transaction history.